FAQs

How do I modify my order?

Order modification is not possible. You have the option to cancel your order within one hour of purchase. After this period, you will be able to make a refund request to the after-sales service address contact@modo-e.com

When will my order be shipped?

Each product is made when you order, which results in a lead time of approximately two to two and a half weeks between the order date and delivery

I would like to exchange an item. How to do ?

We currently do not offer exchanges. If the items do not suit you and they are still new and in their original condition , you can return them for a refund and place a new order online.

How to make a return ?

You have 14 days after receipt of the item to contact us at the following address contact@modo-e.com, we will send you a return slip and you can send it back to us. It is important to include the returns form within the package. After receipt, if the item is received in its original condition, a refund will be made to you within a few days. Returns are the responsibility of the buyer.

Other questions ?

For any other questions, please contact after-sales service at contact@modo-e.com We will respond to you as soon as possible.