Order modification is not possible. You can cancel your order within one hour of purchase. After this period, you may request a refund from customer service at contact@modo-e.com after receiving the order.

For clothing and bags (France and international): Each product is made to order, which results in a waiting period of approximately 3 weeks between the order date and delivery.

For bracelets: Orders are shipped within 24 to 48 hours

France: 2-5 days

Outside France: 2-10 days

We do not currently offer exchanges. If the items do not suit you and are still new and in their original condition, you can return them within 14 days of receiving your order. You will then be refunded and can place a new order online.

You have 14 days after receiving the item to contact us at contact@modo-e.com. We will send you a return slip, and you can then send the item back to us. It is important to include the return form inside the package. After we receive the item, if it is in its original condition, a refund will be processed within a few days. Return shipping costs are the responsibility of the buyer.

You can track your packages directly here with your tracking number (received by email).

For clothing and bags: No, there are no taxes, customs duties, or VAT to pay; everything is included in the price for France and outside France.

For bracelets: No, there are no taxes, customs duties, or VAT to pay; everything is included in the price for France and the European Union.